1300 885 886 Independent Living Centres Advisory Service

Assistive Technology Australia

(formerly known as Independent Living Centre NSW)


Contact Details:

Telephone: (02) 9912 5800

Fax: (02) 8814 9656

Email: help@at-aust.org

Post: PO Box 8034, Westpoint Blacktown, 2148

Assistive Technology Australia


Display Location:

Westpoint, Shop 4019, Level 4, 17 Patrick St, Blacktown NSW 2148

Opening Hours:

9.00 am to 4.00 pm Monday to Friday


Our services include:



A telephone, fax, email and mail enquiry service. Whatever your situation, your question about equipment, aids, and home renovations, will be answered by our friendly qualified staff. Information about suitable products and suppliers can be emailed, faxed or posted to you. This service is supported by both the Australian Department of health and Ageing, and the NSW Department of Families and Community Services, ADHC. There is no charge to callers. Hours: 9am to 4pm, Mon to Fri.

Visitor Service:

Three types of services are offered to the public:

  •  People who wish to view the display can visit anytime during business hours.
  •  People who want to consult in greater depth and try out equipment can make an appointment with one of our occupational therapists.
  •  Community organisations can arrange a group tour for their members to gain a general overview of the types of products available to help with daily living activities.

This service is supported by NSW Department of Families and Community Services and donations.


Access Consultancy:


Advice to architects, building designers, building owners and managers on accessibility to public buildings and facilities to meet the Disability Discrimination Act, including SEPP 5 compliance. There is a fee for this service.




We offer assistive technology related training and competency-based training courses for allied health professionals and others working in the sector. As an RTO (Registered Training Organisation), Assistive Technology Australia Training can provide VETAB accredited courses including Home Modifications and Assisitive Technology Mentoring.



Our publications include:

·                Guide to Planning Bathrooms and Kitchens

It is available in eCopy as well as printed format.  The Guide provides a general overview of the latest innovative assistive technology available for home modifications and retrofits.

·                Helpful Handbook on Memory Loss

Published in June 2007 and revised in 2017, it is available free for download from AT Australia web site. This publication is intended as a reference for people in the early stages of memory loss as well as their family / friends. It contains information on products and devices as well as tips and hints for managing the effects of memory loss.

·                Buyers Guides

These are guidelines about selecting an Assistive Technology (AT) equipment. They are useful for health professionals as well as for consumers and carers. Topics include:

-           Selecting and using a Bath Seat

-           Choosing an Adjustable Bed

-           Select suitable Grab rails for safety in the home

-           Choosing a Hoist for the home

-           A brief guide to Manual Wheelchairs

·                @ a Glance Guides:

The Guides offer an introduction to different types of AT and factors to consider when choosing and using AT. They feature tips and advice about a range of products that are helpful with performing everyday activities. Topics include:

-           Personal Alarm Call System

-           Checklist for Home Design

-           Solutions for Vision Impairment

-           Solutions for Arthritis

-           Falls Prevention

-           Joint Protection


AT Database:

Assistive Technology Australia owns and maintains a database of assistive technology (AT) products and services. It is continuously being updated by staff with inputs from suppliers and organisations. It is used by the Infoline team to provide advice and information to our clients. Categories on @ magic include:

·                Walking and Mobility Aids

·                Continence Products

·                Wheelchairs and Scooters

·                Household Aids and Gadgets

·                Building Requirements and Design Ideas

·                Seating


@Magic –AT Database on Web:

@ Magic contains user-friendly searches and features to the AT Database on the AT Australia website. It was initially developed by University of NSW in 2009, with funding from the NSW Government. Designed for health professionals and service providers, it is also a useful resource for people with a disability and their families.

Public are able to use the basic search mechanism and the product catalogue to find products FREE of charge.

For experienced users and health professionals, if they subscribe to @Magic, they will be able to access additional functions and perform advanced searches for products, suppliers, and services. The subscription is also Free of charge.


Second – hand Equipment Register:

The second-hand equipment register contains items offered for sale by the public. Assistive Technology Australia DO NOT sell. The register may include personal care items, wheelchairs (manual and powered), scooters, chairs, walking aids, ramps, hoists, transport equipment and beds. It is regularly updated and is available from AT Australia website for download.


Require assistance?

If you require advice or assistance in choosing relevant products or services for your needs, please call our national Infoline 1300 885 886. You will be connected to your local state/territory ILC for the cost of a local phone call.

** NT callers are automatically directed to ILC in South Australia.