1300 885 886 Independent Living Centres Advisory Service

Useful Links for Seniors

Listed here are a variety of resources that may be useful for Seniors in different aspects of their lives. 

Resources Related to Aged Care Facilities

Aged Care Online

Aged Care Online one of Australia's most trusted online directories of Residential Aged Care Homes & Home Care Services. The site is targeted at people searching for aged care services online and has over 5,200 aged care service providers currently listed. Originating in Melbourne, Victoria, the National directory was launched in April 2005 and has been in operation for over 10 years. The website is supported by a national sales team promoting and marketing the directory in every state of Australia.

The website address is: https://www.agedcareonline.com.au/

Search, Compare and Select, in the National directory by state in the these categories: Residential Aged Care, Home Care, Employment and Recruitment, Education and Training.

For further information on the Aged Care Online website, please contact us on the details below:
Australian Online Directories Pty Ltd
PO Box 179
Noble Park VIC 3174

Telephone: (03) 9775 3200

My Aged Care

My Aged Care is an Australian Government website and phone line to help you find out what aged care services may be available to help you. It’s never too early or too late to talk about aged care. Talking about getting some extra help doesn’t mean you can’t live an independent or active life. Read about tips for having a conversation and possible conversation starters about aged care.

You may be eligible to receive services such as:
Help at home: Personal care like help getting dressed, transport, modifications to your home like hand rails or ramps, nursing, physiotherapy and other care, meals, household jobs like cleaning or gardening, equipment like walking frames, social activities.
Short-term help: When you have had a setback and want to get your independence back, recovery from an accident or illness, including after a hospital stay, when you or your carer needs a break (respite care).
Care in an aged care home: If you find you need ongoing help with day-to-day tasks or health care, a residential aged care home lets you live in a supported environment where help is available 24 hours a day.

Find out more by telephoning the My Aged Care Information line on 1800 200 422 from anywhere in Australia.
You will be asked questions over the phone to help work out your needs and care arrangements – this takes at least ten minutes: You will need your Medicare card. If you would like someone to call My Aged Care for you, you will need to give them your consent. If you’re calling for someone else, they will need to give their consent.

The website address is: https://www.myagedcare.gov.au/getting-started

Aged Care Standards and Accreditation Agency 

The Australian Aged Care Quality Agency is an Australian Government statutory agency established under the Australian Aged Care Quality Agency Act 2013 and subject to the Aged Care Act 1997 and Public Governance, Performance and Accountability Act 1997. Our functions are detailed in the Quality Agency Principles 2013, among others. Available on their website is the accreditation of specific homes / facilities through their search option. They provode information on the accreditation process and the standards applied. It also offers a channel through which complaints about the standards of a facility may be made. The Agency passes information on those facilities not meeting standards to the government. However, it is to be noted that the agency website is primarily a source for the homes themselves looking for accreditation services and tips.
Call 1800 288 025 to speak to someone at your local office.
If you wish to lodge a complaint about us, or the conduct of our assessors, you can contact your local State office, or send us your complaint via email at complaints@aacqa.gov.au

The website address is: http://www.aacqa.gov.au/

Office of Aged Care Quality and Compliance

An office within the government Department of Health and Ageing, this is the official government channel through which complaints can be made about standards in aged care facilities. The complaints process is explained and advice is offered on how to go about complaining, what warrants a complaint and whether you may prefer to go through an independent (non-government) body to complain, like an advocacy group. The website has a convenient feature which allows you to listen to the page, a feature that may be useful for those who are hard of sight. 

To lodge a complaint, you can call 1800 550 552 or alternatively, you can lodge your complaint online via a link available on the webpage https://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries 


Links to General Services for Seniors

Older Australians

Find information about government benefits and payments available to older Australians. It is run by the federal government and offers advice and assistance on a number of topics, including; retirement advice, help with medical and pharmaceutical costs, financial support, health, employment, lifestyle, care and legal rights. On their respective pages, the website refers users to many helpful resources that could help them in that area. It offers information on funding schemes, general tips and government programs.

The website address is: http://www.australia.gov.au/information-and-services/benefits-and-payments/older-australians

Aged and Community Services Australia (ACSA)

Aged & Community Services Australia (ACSA) is the leading peak body supporting over 700 church, charitable and community-based not-for-profit organisations that provide accommodation and care services to older Australians. ACSA is at the forefront representing, leading and supporting members to achieve excellence in providing quality affordable housing and community and residential care services for older Australians.

ACSA is committed to being a strong and effective advocate for our members by providing a strong national voice and leading the national aged care agenda, delivering efficient services at the local level through effective internal processes and governance.

The website address is: http://www.acsa.asn.au/
For information about your local office go to the Contact Us page on ACSA website.

Advocacy Groups for Seniors

Rights of Older People Advocacy Group

This is a network of primarily state based advocacy groups that provide a combination of advice, education, policy development and most importantly, representation initiatives to the elderly. In instances where an aged person feels disadvantaged or in need of negotiating assistance in the areas of aged care services, ACAT assessment or Carer rights, Rights of Older people associations (access to the individual state bodies is available on the website) may be called upon to reach a mutually acceptable outcome between both parties. One body with which Rights of Older People is associated is specifically tailored to address elder abuse.

The contact details differ depending on the advocacy group you wish to contact, be it state based or tailored to a specific issue. These details are all available online at the website address.

The website address is: http://www.agedrights.asn.au/rights/home.html

Require assistance?

If you require advice or assistance in choosing relevant AT products for your needs, please call our national ILC Infoline 1300 885 886. You will be connected to your local state/territory ILC for the cost of a local phone call.

** NT callers are automatically directed to ILC in South Australia.