An emergency call system with GPS and operates on the GSM (mobile phone) network. Can be setup as non-monitored (texts and calls go through to up to 5 contacts) or monitored (24/7 professional monitoring). The device has two buttons, when the SOS button is pressed it will text up to 5 emergency contacts and call them sequentially. The other button located on the side can be pre-set to call one stored number directly. It features two-way communication via speakerphone, fall detection (9 sensitivity settings), is splash-proof and is rechargeable in a docking station. A belt pouch, belt clip and wrist strap and shower bag are optional accessories, a lanyard is included and device is available in four colours (black, blue, green and pink). Set-up and programming is included with the cost of the system and can be done remotely. Not suitable for use if home has tin roof.

General Details

Caution: Emergency Call Systems - '000'

It is important to be aware that 000 calls from automated devices (such as emergency call systems) cannot be guaranteed a response from the emergency services if they are unable to validate the condition, address and required response. It is therefore not recommended to program 000 into a non-monitored emergency call system (or autodialling system).

Factors to Consider

Please note the supplier advises this system is not suitable with a Tin Roof. Recommendation regarding pacemakers advises that it should be used as a belt clip or wrist watch option.

Method of Use

When help is needed, the user should press the SOS button for 3 seconds and an audible tone will be made. The device will text and sequentially call up to 5 emergency contacts. Whoever answers first is the one that the user can speak with in a two-way conversation. The emergency text messages include a link to Google Maps showing the user’s GPS location.
Whether the call is answered by a person or goes to voicemail, each contact will be called until all contacts have received a call or the ProTec user aborts the sequence of calls by pressing the SOS button briefly. For example, if the call goes to voicemail and then automatically disconnects after 1 minute, the ProTec will
call the next contact in sequential order. As long as the ProTec user does not press the SOS button, the unit will continue to call each contact in sequence. If the user makes a call by accident, pressing the SOS button hangs up the call.

The device can also directly call one stored number by pressing the phone icon button located on the side.

It is capable of receiving calls from anyone who knows the device contact number. The speaker is under the multiple holes on the back on the unit. These holes should face the persons ear. The microphone is under the single hole at the bottom of the device.

If any of the emergency contacts need to find the user, they need only text the letters “loc” to the phone number of the Mobile Alert. They will receive a reply text with a link to its location on Google Maps.

Extra product information

The falls detector has nine sensitivity settings. It is aborted if movement is detected within 10 seconds.

Recharging takes approximately 2-3 hours.

Optional "Let us set it up for you" Set Up includes:
• Registration & SIM card activation
• AMAYSIM (Optus) SIM is provided free
• Telstra Sim with $30 credit is an optional extra
• Deactivation of voicemail
• Programming up to 5 emergency contacts
• Testing & Follow-up instructions

Water Resistant – Water may be splashed on it, but best to use with care when showering
Care must be taken with the Guardian ProTec while showering because soap or shampoo can infiltrate and damage the electronics. However, if you decide to take it into the shower, we recommend you hang it on a hook or place it onto a low ledge above drain level where you can easily reach it. Be aware that chemical infiltration (e.g. soap/shampoo), even soapy water, may permanently disable this product and void your warranty. A shower bag is available to ensure it can be worn in the shower without causing any damage to the device.


Mobile-Alert / Taiwan


1 year



Refer to the supplier and manufacturer manual for maintenance instructions and safety warnings.

Models / Specifications

Model ProTec: ProTec

  • Weight Overall 35 g
  • Width Overall 44 mm
  • Length Overall 61 mm
  • Height Overall 16 mm

Suppliers (3)

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All Suppliers

Calibre Care (Albany )

Supplier Code Price & Price Notes Hire? Repair? Availability
P.O.A unknown unknown

Code W Personal Alarm Pendants (Leeming)

Supplier Code Price & Price Notes Hire? Repair? Availability
440.0 (includes sim card) unknown unknown

Guardian Safety Pendants (Warick, Warwick)

Supplier Code Price & Price Notes Hire? Repair? Availability
439.0 (Optional 24/7 monitoring $25/month. Includes sim card. Updated 10/05/19) unknown unknown