General Details

Caution: Emergency Call Systems - '000'

It is important to be aware that 000 calls from automated devices (such as emergency call systems) cannot be guaranteed a response from the emergency services if they are unable to validate the condition, address and required response. It is therefore not recommended to program 000 into a non-monitored emergency call system (or autodialling system).

Options

Fall sensor pendant that can detect a fall and automatically activate the alarm to connect to the emergency response service. The pendant is waterproof.
Fixed wireless call points.
Special needs transmitter, activation of an alarm by breathing into a tube.
Smoke detector.
Water sensor.

Caution: Emergency Call Systems - NBN

The planned National Broadband Network (NBN), if built as proposed, will replace the existing fixed-line copper telecommunications network. Telephone based emergency call systems supplied by companies who are members of Personal Emergency Response Services Australia (PERSA) are expected to work correctly when connected to the NBN. Please be aware that battery back-up time on the NBN will only work for a few hours during a power failure. Please ensure that your NBN customer equipment is set-up correctly to work with your emergency call system and that the Retail Service Provider (RSP) that you have selected to provide your broadband can support that set-up. If the NBN is rolling-out in your area, call your emergency call system supplier before you sign any contract for the NBN service so they can assist you to select an RSP that is likely to support the continued operation of your emergency call system over the NBN.

Method of Use

Users can activate a call for help by pressing the button on their pendant, or the help button on the receiver unit or touch screen display.
Once a call has been activated a nurse from the emergency response service will call the receiver unit and speak to the user via the speakerphone. The nurse will have access to the caller's details (name, address and medical conditions). The nurse will assess the situation and decide on an appropriate course of action. This may be calling a relative or emergency services. The nurse will stay on the line until assistance arrives. During this time and with the caller's permission, the nurse can connect to the caller via an audio/video call on the display screen.
Cancelling the emergency response: An emergency response can be cancelled within 10 seconds of activation by pressing the green "cancel the alarm" prompt on the display. Alternatively, wait for the nurse to engage the speaker phone function and inform them of the cancelled alarm.

Extra product information

The receiver unit is plugged into a mains powerpoint. The unit can connect via ethernet, WiFi or 3G mobile data service.
The receiver unit features a seven inch electronic touch screen display.
3G SIM card provided by the supplier on the Vodaphone Global Network.
General features include:
Inbuilt speaker phone and microphone to enable two way voice communication.
Red help button to activate the alarm.
Video call function, allowing connection to a nurse in the emergency response centre.
Notification programming, including reminders for medication or upcoming appointments. Additional charges may apply.
My Health allows recording of vital signs, including blood pressure, sugar levels etc. However additional equipment to take measurements will be required eg blood pressure cuff which automatically connect to the device via bluetooth. My Health features access to previous results and to information on the current medications of the user. Access to consult with a nurse or doctor is available through the function, additional charges apply.
My Home enables home automation functions eg turning on/off lights. Additional accessories, programming and charges apply.
My Lifestyle allows access to optional services, such as internet browsing and social media connection - additional charges apply.
My Phone allows the user's telephone number to be transferred to INS for an optional telephone service. Additional charges apply. If this option is not chosen, the phone can only be used for calls to and from INS Lifeguard.
Battery back up is approximately 50 hours.
The standard transmitter can be worn as either a pendant or on the wrist. There is a choice of black elastic wrist band, hook and loop wrist band, white plastic watch band, grey lanyard or metal necklace. More than one transmitter can be programmed to the receiver unit but additional monitoring fee applies.
The standard transmitter is water resistant up to 20ft depth.
If the transmitter battery is low, on activation of the transmitter the monitoring centre will be alerted of the low battery. Users are required to complete a monthly test call. The supplier anticipates a battery life of 5.5 years. Battery features a permanently sealed in lithium battery.

Manufacturer/Country

China

Warranty

Unknown

Websites

• Lifeguard SmartHome IP Dialler - https://theinsgroup.com.au/wp-content/uploads/SmartHome-IP-Dialler-Data-Sheet.pdf

Maintenance

Refer to the supplier and manufacturer manual for maintenance instructions and safety warnings.

Models / Specifications